Our system will determine the cost to deliver product to the customer. Once this cost is established, we can determine what customer deliveries are currently being made at a loss.
We categorize the customer base on annual sales and margin. Once done, we break the customer base into five categories ranging from the very best customers to very marginal customers.
Time is money. The time spent servicing an unprofitable customer takes away from profitable customer service time. We will determine the unprofitable delivery accounts and present a strategy for improvement.